Installing JIRA Service Desk Intergration Add-on

  • Once you have installed the Hootsuite App, you will need to connect it to your JIRA Service by installing an Add-on.

    Note: Hootsuite for JIRA Service Desk uses the Atlassian Connect framework, which is not supported by the JIRA Server nor JIRA Data Center products

  • To start the auth-flow, Open either the Stream or Choose *Send to JSD* from the message pulldown.
  • Paste in the URL of your JIRA. Typically this will be https://your-company.atlassian.net. Press "Connect".
    JIRA Service Desk
  • The App will verify your JIRA install, if successful press the Install JIRA Add-On. The Hootsuite App will start waiting for add-on to be installed.
  • A new window will open in your JIRA on the "Find new add-ons" page with Hootsuite for JIRA Service Desk select. Press Install.
    JIRA Service Desk
    If the window doesn't open you many not have permission to install JIRA add-ons. Contact your JIRA admin and ask them to install Hootsuite for JIRA Service Desk.
  • You will be asked to confirm the add-on installation, press Accept & Install.
    JIRA Service Desk
  • JIRA will automatically complete the installation process.
    JIRA Service Desk
  • Hootsuite will detect that the installation has been completed and configure it for use.
    JIRA Service Desk
  • You will now be able to open and view issues!
    JIRA Service Desk